Mobile devices and Smartnet site compatibility

The Smartnet mobile site is revised and is compatible with most mobile phones, PDA:s and other handheld devices. Depending on the operating system used in the device and the standards supported for web based content, the exact visual appearance and handling procedures may differ from the ones described below (which are based on using a Smartphone). The functionality of the site, however, is the same!

Using Smartnet is easy. It is now updated to run on almost every mobile phone, also older ones. There is also a new feature "My Bookings", once logged in you can Transfer or Cancel a booking.

For those of you familiar with our Extranet, you will recognize the Smartnet functionality. Below you will find detailed instructions about the mobile site and how to use it.

All five features are designed to be used as smoothly and easily as possible. The mobile site is pretty much self explanatory, but with the simple instructions below you will be able to use it to its full potential.

Some features are common for all the five features:

• The Smartnet landing page is the main menu. Use the links to access each function. Return to the main menu using the Home link at the bottom of each screen. You might have to scroll vertically to see the full page info and the bottom Home link.
  
• Control each function by using the drop down menus. They can look different on different mobile devices but work the same; press and pick your choice from a list. On older devices you might have to press several buttons to make a selection.
  
• Use the Select, Search or Login button to start the function. The result is usually presented below the search criteria.
  
• Each function will try to set a cookie on your mobile device. The cookie will store the most recent input or search criteria. Next time you enter the function these values will be used as defaults and save you time and effort. This will not work on older mobile phones, not supporting cookies.
  

1 - Timetable
The "Timetables" function provides access to all Stena Line Freight routes and will show details about departures.
Sailed departures are marked "(Sailed") and departures with an asterisk * has an changed estimated arrival time. The arrival time displayed is the new arrival time.

2 - Bulletin board
The 'Bulletin board' shows the latest freight news for your region. There are four regions:
North Sea: routes between Holland and UK/IE
Kattegatt: routes between Denmark, Norway and Sweden
Baltic Sea: routes between Poland/Germany and Sweden/Denmark
Irish Sea: routes between UK and Ireland/Northern Ireland

3 - Contacts

The "Contacts" option helps you to find the details needed to contact any of our offices by phone, fax or e-mail. Just pick your country and press Select button to display the list of contacts.
On most phones, clicking a telephone number will make it possible to dial the number directly.

On most phones, when clicking the e-mail address the phone will try to connect to the mail application - if one is available.

4 - My Bookings/Transfer/Cancel
The "MyBookings" option requires a login because it will show detailed information about your bookings. You need to obtain an account and a password from your company office. They will need to add a new special "mobile password" to the regular customer account for the Stena Line Extranet. Use the usual SL customer account as username and the new special password for the mobile site, to log in.

Two search possibilities, similar to those available on the Freight Extranet, can be used:

• Standard search displays a drop down with the customers connected to your account. You can select to search for booking number, customer reference or vehicle or trailer registration number. The actual search criteria is then entered in an input box.

• Advanced search also displays the connected customers to choose from but also a drop down menu to pick a specific route and a drop down menu to choose a specific vehicle type.
  

For both options you also can select a date interval to display either 1 or 2 weeks of bookings from today's date.

Press Search button to display the list

You can switch between standard and advanced search by using the link below the Search button.

Normally two options are available from the listed bookings, Cancel and Transfer.
To Cancel a booking, simply press Cancel button. Since this is a ir-reversible action, a confirmation dialogue is displayed:

Click No to return to the list of bookings, Click Yes to Cancel the booking. You are then returned to the home page with a message of the successful cancellation at the top:

To Transfer a booking, click the Transfer button in the list of bookings:

Then a new departure must be selected. The route is pre-selected and the same as used in the previous step. Pick a new date if necessary and press Search to list available departures.

Select the departure to transfer to booking to by clicking the corresponding button with the departure time. The home page is displayed along with a confirmation message.

 

5 - Login/logout

The "MyBookings" option requires a login because it will show detailed information about your bookings and also gives you the opportunity to transfer or cancel bookings.

You need to obtain an account and a password from your company office. They will need to add a new special "mobile password" to the regular customer account for the Stena Line Extranet.

Use the usual SL customer account as username and the new special password for the mobile site, to log in.

This option must be used should you wish to logout explicitly, for special security reasons or if another userID should be used for the MyBookings function. Just enter the Login/Logout function again and use the Log out link. (The logout link is also available from within the "MyBookings" function.)

Important! Use Logout link only if you explicitly want to log out. You then have to enter the user name and password next time. If you do not explicitly log out, your credentials are saved in the cookie and you will be automatically logged in next time you enter the "MyBookings" function. This is the normal way of using the site, once logged in, you stay logged in even between sessions.

Set as a "Favourite" in your phone
To get the address of the site into your mobile device you can enter the address mobile.freight.stenaline.com directly into the address field of your browser of your mobile device.

More easily however, you could take advantage of our SMS service where you just enter your mobile number, security code and press OK to have an SMS sent to your mobile phone with the URL to use. Then click the URL in your mobile phone browser to open the Smartnet site.