Contact details
Central Reservations Number
Tel : + 44 (0) 870 850 3535
Fax : + 44 (0)1255 252246
e-mail: Freightbooking.uk@stenaline.com
Check In (Harwich)
Tel : +44 (0)1255 24 3434
Fax : +44 (0)1255 24 2149
Check in (Hoek van Holland)
Tel : + 31 1743 89 423/460
Fax : + 31 1743 89 429
Check In (Rotterdam)
Tel : + 31 1812 55 310/430
Fax : + 31 1812 55 455
Web-site (including interactive booking / "Track & Trace" facilities).
www.stenalinefreight.com
Postal addresses
Stena Line Freight
Harwich International Port
Parkeston Quay
Harwich, Essex
C012 4SR
Stena Line Freight
Haven nummer 901
PO Box 2
NL-3150 AA Hoek van Holland
Stena Line Freight
Beneluxhaven/Luxemburgweg 2
HAVENNUMMER 5805
3198 LG Europoort, Rotterdam
Drive Times (approx.)
| to Harwich Port: |
| Birmingham
| 3hrs |
183 miles |
| Cambridge |
1hr 31 mins |
86 miles |
| Hull |
4hrs |
238 miles |
| Ipswich |
38 mins |
31 miles |
| Leeds |
4hrs |
238 miles |
| London |
1 hr 33 mins |
81 miles |
| Manchester |
4 hrs 30 mins |
266 miles |
| Oxford |
2 hrs 30 mins |
139 miles |
| Peterborough |
2 hrs |
121 miles |
| to Hoek van Holland: |
| Amsterdam |
55 mins |
48 miles |
| Rotterdam |
50 mins |
|
| Brussels |
1 hr 55 mins |
108 miles |
| Cologne |
3 hrs 10 mins |
176 miles |
| Hamburg |
5 hrs 28 mins |
323 miles |
Vessels :
Stena Hollandica & : Harwich / Hoek van Holland.Crossing time 6hrs 30 mins.
Stena Britannica: Harwich / Hoek van Holland.Crossing time 6hrs 30 mins.
High Speed Service Stena Discovery : Harwich / Hoek van Holland.
Crossing time 3hrs 40 mins.
Stena Transporter: Harwich / Rotterdam Europoort.
Crossing time 7hrs 45 mins.
Stena Partner: Harwich / Rotterdam Europoort.
Crossing time 7hrs 45 mins.
Stena Transfer : Harwich / Rotterdam Europoort
Crossing time 7hrs 45 mins.
Latest Check-In Times to shipment (both directions)
| Accompanied |
45 minutes prior to scheduled departure time |
| Unaccompanied |
90 minutes prior to scheduled departure time |
| Lift on/Lift off Container traffic |
120 minutes prior to scheduled departure time
(available via Europoort services only) |
| Hazardous |
| Unaccompanied |
120 minutes prior to scheduled departure time
|
The HSS does not carry hazardous goods
Arrival after these times cannot guarantee shipment - we recommend late running traffic contact the check-in staff at port of departure prior to arrival.
Bookings procedure and policy
As with all routes an advance booking is recommended to secure space (preferably supported by fax to avoid confusion). Stena Line does not carry forward bookings to the following day unless specifically instructed to do so. In such instances, all requests are dependent on space availability.
For regular weekly flows of business, we would be delighted to investigate the possibility arrange allocation of pre-booked space, which would need confirmation no later than 1300 hours on the day of intended departure.
Special Handling & Dangerous Goods
All vehicles intending to transport dangerous goods, abnormal loads or other specialised cargoes (i.e. animals) should provide at least 24 hours notice to the Central Reservations fax number. Stena Line reserve to right to decline to carry any such cargo that has not been pre-advised.
Freight Only Dangerous Goods are normally accepted on day boats only (if number of drivers on the sailing is 51 or under). Port Indemnities are required for Class 1 and 7.
DG surcharge will be automatically raised to the customers account, which will also be raised for labels against customer account.
Enviromental licence restrictions in the Hoek van Holland place additional restrictions on the types of hazardous goods permitted on the quayside.
Plug-in facilities
Any vehicle requiring temperature control during the voyage - must be pre-advised with the required temperature (in Degrees Celsius) indicated on booking instructions. Plug-in facilities are available at the port and on-board ship.
Unaccompanied Procedures
Delivery - Trailers will be accepted without a booking - but will not be shipped until instructions are received from the company paying the seafreight.
Release - Trailers will not be released until instructions are received from the sea-freight payer as agreed with the Harwich International Port (i.e. by fax, e-mail, release note etc.)
Stena Line can provide automated advice of shipment to identify when vehicles ship against a specific customers account. There is also a web-based Booking & Track/Trace option available to all customers.
Damage Claims
The route maintains an excellent claims record. Damage recording is performed via a sophisticated digital CCTV system at Harwich and HvH.
We recommend that collecting drivers ensure anything considered "new" damage is reported / recorded at the terminal to assist potential claim enquries.
Stena Line Freight
Claims Department
PO Box 2
3150 AA Hoek van Holland
Netherlands
Telephone number +31 174 389455 / Fax +31 174 387145
Please give details of claim, route date, time of shipment and vehicle identification numbers.
Customs
Limited H.M. Customs facilities are currently available in Harwich (subject to review in the Summer of 2003) for import or export requirements. All non-community status goods should be indicated on the booking request. EEC goods do not normally require customs clearance. For further details Harwich International Port have their own Clearance desk, that can be contacted on Tel: +44 (0)1255 252124 Fax: +44 (0)1255 240838
Euro Vignettes
Euro Vignettes are available from the Port Services office in Harwich (no facilities in
Rotterdam or Hoek van Holland ).
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